Returns and Exchanges

Our Promise to You

Change your mind? Need a different size or color? It happens to the best of us. Here at Brazos Fine Shirts, we stand behind our products and want you to be completely satisfied with your purchase.

  • Within 30 days of delivery: return full-price items for a full refund, or exchange them.
  • Days 31 to 60 after delivery: return full-price items for store credit.
  • Orders of $150 or more: free shipping both ways. We send it free, and the return label is on us.
  • Orders under $150: the cost of the prepaid return label is deducted from your refund or store credit.

All returns must be in like-new condition: unworn, unwashed, and with original tags attached. See Condition Requirements below.

Final Sale: Store Credit Only

Final Sale items (including our End of the Line markdowns) are not eligible for a refund. They may be returned within 30 days of delivery, unworn and unwashed with tags attached, for store credit only.

  • No refunds to your original form of payment.
  • No free returns. The cost of the prepaid return label is always deducted from your store credit.
  • No free shipping on their own. Final Sale items ship free only as part of an order totaling $150 or more.

Final Sale items are marked "Final Sale" in the product name and on the product page, and live in our End of the Line collection.

How to Return or Exchange Your Order

  1. Head on over to our Returns & Exchanges page and follow the prompts
  2. Print your prepaid shipping label
  3. Package your items carefully in their original packaging
  4. Send your package back to us

Once we receive your return, our quality team will inspect it to make sure it meets our conditions. We'll send you a notification when your refund or store credit has been issued, or when your exchange is on its way. Please allow at least 14 days from the date we receive your return for processing.

Where Our Policy Applies

Our Return Policy applies exclusively to products purchased directly through BrazosFineShirts.com or our official retail locations. If you purchased your Brazos Fine Shirts through another retailer, kindly return to the original place of purchase, in accordance with their return policy.

The Fine Print (Because Even Good Friends Need Clear Boundaries)

Condition Requirements

We accept returns only for items in like-new condition: unworn, unwashed, unaltered, with original tags attached, and in original packaging. Every return is inspected when it arrives. We cannot accept, refund, or issue store credit for items that:

  • Show any signs of wear, such as creasing, stretching, pilling, loose snaps, or body impressions
  • Have been washed, dried, or dry-cleaned, including any shrinkage, fading, or color change from not following the care label
  • Have stains or odors, including deodorant, makeup, perfume, smoke, or pet hair
  • Have been altered, or are missing their original tags

Items that don't meet these conditions will be sent back to you at your cost, and no refund or store credit will be issued. Please try on your shirt over a clean undershirt and keep the tags on until you're sure it's a keeper.

Items That Cannot Be Returned:

  • Gift cards (they're like cash, y'all)
  • Items marked "nonreturnable"
  • Items purchased at Brazos Fine Shirts outlet stores and warehouse sales
  • Customized items with your personal touch

Additional Considerations:

  • Original shipping fees are nonrefundable, unless you received an incorrect or damaged item
  • Shop Pay Installment purchases are not eligible for exchanges (please return for a refund and place a new order)
  • Hawaii and Alaska orders are not eligible for free shipping or free returns. Return fees are calculated when you start your return.
  • For international returns, email returns@brazosfineshirts.com with the subject line "International"

Brazos Fine Shirts reserves the right, in our good judgment, to refuse any request for an exchange, refund, or store credit if we suspect fraudulent, abusive, unlawful, or other manipulative behavior. We're friendly folks, but we do appreciate honest dealings.

Customer Information and Fraud Prevention

Brazos Fine Shirts reserves the right to require and electronically capture customer information from a valid state or government ID for all returns/exchanges. We maintain a database of customer return activity to ensure the integrity of our return process. To learn more about how we handle your information, please see our Privacy Policy.

Questions? We're Here to Help

For any questions about your return or exchange, shoot us a note at info@brazosfineshirts.com. Our team of friendly Texans is standing by to assist you.